Privacy Policy


Introduction

Your privacy is a priority at Tingenuity.AI. This Privacy Policy outlines how we handle your personal information on our website. We follow global privacy standards to ensure both transparency and protection. Review this document to know our data practices and your associated rights.


Who We Are

We are Tingenuity.AI, an e-commerce business headquartered in Virginia, with a web-presence available at https://tingenuity.ai. For any queries related to this policy, reach out through our contact page.


What Personal Data We Collect and Why

  • Comments: When you leave comments on our site, we gather the details you provide. This helps us foster meaningful interactions and ensures your feedback is addressed. For safety, we also take note of your IP address and browser details to deter spam.
  • Media: If you decide to upload images, it’s wise to exclude location data. This ensures your personal data stays secure and other visitors can’t access such information from the images.
  • Purchase Information: When you make a purchase, we collect essential details like your name and email. This allows us to grant you access to the relevant courses on our platform.
  • Account Registration: We store basics like your username and password, making it easier for you to return and engage with our platform.
  • Contact Forms: When you share information through our contact forms, it allows us to efficiently respond to your queries and feedback.
  • Email Subscriptions: Subscribing to our updates means we’ll collect your email.
  • Cookies: Cookies help improve your browsing experience. For instance, they remember your preferences, so things like commenting become more streamlined for repeat visits.
  • Embedded Content: We occasionally feature third-party content. Engaging with it might expose you to cookies from those external sites.
  • Analytics: To continually refine our platform, we use tools like Google Analytics. It helps us gauge user behavior, like page visits, to better cater to your preferences.


We value your trust. While we gather this data to enhance your experience, we want you to know that we’re committed to safeguarding it at every step.


How We Use Your Data

  • Improving Experience: Your interactions guide us. By understanding how you navigate our platform, we can refine features, streamline navigation, and highlight content that resonates most with you.
  • Order Processing: Whenever you make a purchase, the details you provide are vital. They enable us to process transactions, grant you timely access to our courses, and ensure you experience top-notch customer service.
  • Communication: From updates about new offerings to important announcements, we use the contact details you provide to keep you in the loop. We’re all about ensuring you never miss out on what’s happening at Tingenuity.AI.
  • Feedback & Support: Questions, comments, or just a quick hello? We use the data from contact forms and comments to respond. Your insights help us grow, and we’re always here to assist.
  • Safety & Security: Protecting our community is a top priority. We use certain data, like IP addresses, to combat spam, detect suspicious activity, and ensure a secure environment for all.
  • Promotions & Marketing: With your permission, we might use your contact details to introduce you to new products or exclusive offers. We’re excited about what we offer and love sharing it with those interested.


Who We Share Your Data With

  • Service Providers: Some aspects of our service require specialized tools and third-party support. For instance, we use Stripe to process payments, which means they’ll see the necessary transaction data.
  • Analytics Partners: Tools like Google Analytics help us better understand user behavior. While these tools gather data about how you use our platform, they do so without personally identifying individual users.
  • Legal and Compliance: In rare situations, if legally mandated or if it’s imperative for the safety and integrity of our operations, we may need to share specific data. However, this is always done within the confines of the law and with the utmost discretion.
  • Affiliates and Marketing: Occasionally, we collaborate with trusted partners on promotions or joint offerings. While this may involve sharing aggregate, non-personal data, your individual personal details always remain private.


How Long We Retain Your Data

  • Comments & Interactions: If you leave comments, the content and its related metadata are stored indefinitely. This helps us recognize and approve any subsequent comments without manual moderation.
  • Account Information: For those with a registered account, we store your personal information for as long as the account remains active. If you decide to close your account, we retain some data for administrative purposes and to comply with our legal obligations.
  • Order & Transaction Data: Details related to your purchases are retained to fulfill order obligations, support potential refunds, and ensure accurate record-keeping. Typically, this information is stored for at least seven years, adhering to various financial regulations.


What Rights You Have Over Your Data

  • Access & Portability: You can request an exported file of the personal information we hold about you. This includes any insights or data you’ve given us.
  • Modification & Correction: Mistakes happen, and preferences change. If any of the data we have seems outdated or incorrect, you can ask us to edit or update it.
  • Deletion: Should you ever want a fresh start, you can request that we erase any personal data we store. Please note, there might be data we’re required to keep for administrative, legal, or security reasons.
  • Restriction & Objection: If you believe your data is being misused or shouldn’t be processed, you have the right to request a restriction on its processing or object to it.


How We Protect Your Data

We employ a variety of security measures to ensure your personal information remains confidential and untouched. Here’s what we do:

  • Stripe for Payments: We use Stripe, a leading payment processing platform, to handle all transactions. Importantly, we do not store any of your payment details on our platform. Stripe is renowned for its high-security standards, ensuring that your payment information is processed securely.
  • Secure Browsing: Our website uses SSL (Secure Socket Layer) encryption.
  • Regular Checks & Updates: We routinely monitor our systems and update them to stay ahead of potential vulnerabilities.
  • Trained Personnel: Only trained staff members have access to personal data, ensuring your information isn’t mishandled.
  • Prompt Response to Data Breaches: In the unlikely event of a data breach, we immediately initiate protocols to assess, contain, and mitigate the impact, ensuring swift communication with affected users and relevant authorities as necessary.
  • Post-Breach Analysis: Following any breach, we conduct a thorough investigation to understand its cause and implement enhanced security measures, fortifying our systems against potential future occurrences.


Third-party Links

Sometimes, we think you might benefit from content or tools outside of Tingenuity.AI, so we might link to other websites. Keep in mind, once you click on one of these links, you’re venturing out of our territory. These sites will have their own privacy policies (and they might differ from ours). We’re not responsible for how they handle your data. It’s always good to read their policies and make sure you’re comfortable with them.


Children’s Privacy

Tingenuity.AI is focused on adults, and we don’t knowingly collect data from kids under 13. If we discover we’ve unintentionally gathered data from a child under this age, we act swiftly to remove it. If you’re a parent or guardian and you think your child might have given us data, please get in touch. We’ll work with you to address the situation.


International Data Transfers and Compliance

Tingenuity.AI is accessible globally. While our primary operations are in Virginia, USA, we remain committed to ensuring the privacy and security of all our users.


Changes to This Privacy Policy

From time to time, we might tweak this Privacy Policy to better serve you and to comply with new regulations or technologies. It’s a good idea to review this policy every now and then to stay informed.


Contact Information

If you’ve got questions or concerns about our privacy practices, please don’t hesitate. Reach out to us through the form available at https://tingenuity.ai/contact. We’re committed to being prompt and transparent in our responses.